FAQs
What is Nashwa Jewelry's guarantee policy?
Nashwa Jewelry Promise - We offer a lifetime guarantee on color changes, polishing, and plating. To know more about jewelry guide, click here.
What are the sizing options?
We tailor all sizes for our bracelets and rings. If you don't know your size, wrap a thread around your wrist or finger, measure the length in centimeters, and email the measurement to info@nashwajewelry.com.
How long does it take to process and deliver an order?
Orders are processed and delivered within 4-6 working days (excluding weekends).
Do you ship internationally?
Yes, we offer international shipping. Shipping rates vary depending on the destination country. Please contact us at info@nashwajewelry.com or check the desired destination at checkout for more information.
What payment methods are accepted?
We offer multiple payment options for your convenience. You can pay cash on delivery, or use your credit card or debit card. We also accept Valu.
Where can I shop Nashwa Jewelry?
You can shop our collections online or visit our physical concept stores:
- Jay Boutique, Garden 8 - New Cairo
- Mounaya Gallery - Zamalek
- Atelier De l'Ile - Downtown Mall, Kattameya
- Aura Concept Stores - Jeddah, Saudi Arabia
- Seasonal North Coast Locations
What materials are used in Nashwa Jewelry?
Our jewelry is handcrafted in Sterling Silver 925 and plated with 18K Gold for an exquisite finish. All designs can be pre-ordered in pure Gold18K, by request.
How do I track, modify, or cancel my order?
To track, modify, or cancel your order, please reach out to us via a private message on Instagram or email us at info@nashwajewelry.com.
