Frequently asked questions
What materials are used in Nashwa Jewelry?
Our jewelry is handcrafted in Sterling Silver 925 and plated with 18K Gold for an exquisite finish. All designs can be pre-ordered in pure Gold18K, by request.
What is Nashwa Jewelry's guarantee policy?
At NJ, our relationship with our customers goes beyond the purchase. We offer exceptional after-sale service to ensure your pieces remain timeless for years to come. Since our jewelry is crafted from real 925 sterling silver, customers can restore their pieces through professional polishing and replating services at a minimal cost, while we cover almost all other maintenance and service costs to preserve the beauty and quality of every piece. To know more about jewelry guide, click here.
When will I get my order?
Orders are processed and delivered within 4–6 working days (excluding weekends). International shipping timelines may vary depending on the destination and courier schedules.
Do you ship internationally?
Yes, we offer international shipping. Shipping rates vary depending on the destination country. Please contact us at info@nashwajewelry.com or check the desired destination at checkout for more information.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What are the sizing options?
At NJ, all pieces can be tailored to your preferred size. If you’re unsure of your ring or bracelet size, simply wrap a thread around your finger or wrist, measure the length in centimeters, and email it to info@nashwajewelry.com. For necklaces, you can send us the length of your favorite necklace as a reference for your perfect fit.
Where can I shop Nashwa Jewelry?
You can shop our collections online or visit our physical store at B1 - Golf Central Mall, Palm Hills.
How do I track, modify, or cancel my order?
To track, modify, or cancel your order, please reach out to us via a private message on Instagram or email us at info@nashwajewelry.com.